Pricing
Two ways to buy the same product: a subscription to Telyzer Cloud, or a one-time licence for Telyzer Server on your own hardware. All prices exclude VAT.
Telyzer Cloud
Monthly or yearly subscription. Hosting, updates and backups included.
Call analytics plans
By number of extensions. Pay yearly and get two months free.
Lite
Small offices
SAR79/ month
SAR 790 billed annually
- Up to 20 extensions
- 1 phone system(s)
- 30,000 call records a month
- 2 users
- 6 months of history
Starter
One site getting started
SAR149/ month
SAR 1,490 billed annually
- Up to 50 extensions
- 1 phone system(s)
- 100,000 call records a month
- 5 users
- 12 months of history
- Advanced report schedules
Business
Several sites and teams
SAR299/ month
SAR 2,990 billed annually
- Up to 200 extensions
- 1 phone system(s)
- 500,000 call records a month
- 15 users
- 24 months of history
- Advanced report schedules
- Department-scoped access
- Custom report builder
- API, webhooks and Excel / Power BI feed
Enterprise
Large estates and integrations
SAR699/ month
SAR 6,990 billed annually
- Up to 500 extensions
- 1 phone system(s)
- 2,000,000 call records a month
- 50 users
- 36 months of history
- Advanced report schedules
- Department-scoped access
- Custom report builder
- API, webhooks and Excel / Power BI feed
Every plan includes direct push and Lite Relay, all ready reports, scheduled email, alerts, call costs, Arabic and English, and your branding.
More than 500 extensions? Enterprise Plus adds SAR 1.2 per extension a month above 500.
Add-on modules
Add the Contact Centre and CRM to any plan. Both are in early access with pilot customers today.
Contact Centre
A shared inbox for your team with queues, SLAs and the customer's history next to every conversation; voice to follow.
- Digital — email, WhatsApp, web chatEarly accessSAR 95 per agent / month
- Voice — calls, queues, IVR, recordingComing soonSAR 149 per agent / month
- Omni — every channel, blended routing, QAComing soonSAR 219 per agent / month
- AI assistant — add-on to any editionComing soonSAR 59 per agent / month
Priced per named agent
CRM
Companies, contacts, deals, tasks and cases, with every call from your phone system on the customer's timeline.
- Starter — contacts, companies, deals, tasksEarly accessSAR 45 per user / month
- Pro — leads, quotes, cases with SLAs, workflowsEarly accessSAR 109 per user / month
- Enterprise — advanced controls for large teamsComing soonSAR 185 per user / month
- AI assistant — add-on to any editionComing soonSAR 39 per user / month
Priced per named user
Telyzer Server
A one-time licence for the modules and extensions you need, installed on your own server. Your data never leaves your building.
Launch offerThe first 20 Telyzer Server customers get 20% off the licence and free remote installation.
Licences above SAR 10,000 can be paid in 12 monthly instalments.
Licence
Call analytics is licensed by extension band; Contact Centre agents and CRM users are added per person.
| Extensions | Licence (one-time) |
|---|---|
| Up to 25 extensions | SAR 1,890 |
| 26–100 extensions | SAR 3,590 |
| 101–250 extensions | SAR 6,350 |
| 251–500 extensions | SAR 10,490 |
| 501–1,000 extensions | SAR 16,890 |
| 1,001–2,500 extensions | SAR 28,090 |
| More than 2,500 extensions | Quoted |
Add-on modules on your server
Contact Centre on Telyzer Server covers voice and email; WhatsApp and web chat need Telyzer Cloud.
Contact Centre
- VoiceSAR 890 per agent, one-time
- Voice and emailSAR 1,090 per agent, one-time
CRM
- StarterSAR 290 per user, one-time
- ProSAR 690 per user, one-time
- EnterpriseSAR 1,150 per user, one-time
Starter bundle
Call analytics for up to 100 extensions plus 5 Contact Centre voice agents, with the first year of Standard SLA.
SAR 7,490
one-time
SLA and updates
A yearly support and maintenance agreement. The first year is included with the licence. If it lapses, Telyzer keeps working — new updates need an active SLA.
Standard
20% of the licence a yearminimum SAR 590 a year
- Business hours support
- Next-business-day response
- All updates and new versions
- Included in the first year
Premium
25% of the licence a yearminimum SAR 590 a year
- 24/7 for critical incidents, response within 2 hours
- Remote help sessions
- Quarterly health check
- All updates and new versions
Try it first
Every Telyzer Server starts with a 14-day trial licence with all modules. Sign up, download the installer and use your own call records.
Telyzer Server is also sold, installed and supported by our partners in the region. Ask us for a partner near you. Talk to us
- Prices exclude VAT, which is added at your country's rate.
- Prices in riyals; we also invoice in dirhams and US dollars.
- An extension is a phone number or user line that appears in your call records.
Request a quote
Tell us which modules you need, how many extensions, agents and users, and whether you want Telyzer Cloud or Telyzer Server. We reply within one working day.