Privacy

Last updated 22 October 2026

What we collect

Account details you give us (names, work email addresses, organization details); call detail records your phone system sends (date and time, duration, extension, external number, direction, outcome); billing details for invoices; and technical logs needed to run and secure the service.

What we don't collect

Call audio or message content. Telyzer never receives conversations.

How we use it

Only to provide the service you signed up for: storing and reporting on your calls, sending the reports and alerts you configure, billing, support and security.

Where it is stored

Microsoft Azure, UAE North region. Email is delivered through Azure Communication Services with data located in the UAE.

Who can see it

Users in your organization, according to the roles you assign. Telyzer staff tools show operational metadata only, never call details, and staff actions are logged.

How long we keep it

Call records are available for your plan's history period (six, twelve or twenty-four months).

Your choices

Organization owners can export reports at any time and can ask us to close the organization and delete its data.