Help & documentation
How to connect your phone system to Telyzer, read and schedule reports, set up alerts, and use the API — step by step.
Documentation menu
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1
Getting started
Create your workspace, add a site, connect your phone system and read your first report.
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2
Connect Avaya IP Office (direct push)
Point IP Office's SMDR output at your private Telyzer address and port. No software to install.
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3
Windows Lite Relay
A small Windows service that collects call records on your network and uploads them over outbound HTTPS.
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4
Avaya Aura Communication Manager
Collect Survivable CDR files over SFTP through the Lite Relay, using CM's customized record format.
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5
Import call record files
Upload SMDR text files to load history, fill a gap, or try Telyzer before connecting live.
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6
Reports, exports & schedules
Ready reports with their definitions, PDF, Excel and CSV exports, and reports delivered by email on a schedule.
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7
Alerts & wallboard
Email alerts for missed-call spikes, possible toll fraud and silent phone systems, and a live wallboard for the office screen.
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8
Holidays, working hours & contacts
How working hours are set, adding holidays and special hours such as Ramadan, and naming the numbers that call you.
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9
API & webhooks
Read calls and reports with read-only API keys, and receive signed webhook events.
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10
Security & privacy
Where your data lives, how organizations are kept apart, who can see numbers and calls, and how long history is kept.