Terms of service

Last updated 24 October 2026

1. The service

Telyzer is an online service that receives your phone system's call records and turns them into reports, alerts and exports. These terms apply to every organization that creates a Telyzer workspace and to the people who use it. By creating a workspace you agree to them on behalf of your organization.

2. Accounts

Keep sign-in details secret and give each person their own account. Your organization's owners manage users and roles and are responsible for what is done in the workspace. Tell us at once at support@telyzer.com if you think an account has been misused.

3. Free trial

A new workspace starts with a 14-day free trial with every feature included and no card needed. When it ends, choose a plan to keep reports running; calls keep being collected meanwhile, so nothing is lost.

4. Plans, prices and invoices

Plans are billed monthly or yearly in advance at the prices shown on telyzer.com, excluding VAT, which is added at the rate that applies in your country. Invoices are due within the period shown on them and can be paid by bank transfer or card. If an invoice stays unpaid after its due date and a grace period, reports and alerts may be paused until it is paid; call collection continues. Billing questions: billing@telyzer.com.

5. Plan limits

Each plan sets limits (extensions, phone systems, records a month, users, history). If you regularly go over them we will ask you to move to a plan that fits.

6. Your data

Call records and other data you send remain yours. We use them only to provide the service, as described in our privacy notice. You can export reports at any time. After an organization is closed its data is deleted, except invoices we must keep by law.

7. Acceptable use

Do not use Telyzer to break the law or other people's rights, send records you are not entitled to process, try to reach other customers' data, probe or overload the service, or resell it without a partner agreement.

8. Availability and support

We work to keep Telyzer available around the clock and publish its live state at status.telyzer.com, where planned maintenance is announced in advance. Support is by email at support@telyzer.com.

9. Cancelling

You can cancel at any time from the Billing page; the plan runs to the end of the period already paid and is not renewed. We may suspend or close a workspace that breaks these terms or stays unpaid, after telling its owners.

10. Liability

Telyzer reports what your phone system records; cost figures are estimates from the tariffs you enter, not carrier bills. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability in any year is limited to the fees your organization paid us in that year.

11. Changes to these terms

We may update these terms; the date above shows the latest version. We tell organization owners by email at least 30 days before a change that reduces their rights takes effect.

12. Contact

Support: support@telyzer.com · Billing: billing@telyzer.com · Sales: sales@telyzer.com