Pick your phone system to see how to connect it. Each guide shows what to switch on in the phone system, the values to enter, the firewall rules and how to check that records arrive. In the portal, How to connect next to the phone system shows the same guide with your own values filled in.
Supported proven on customers' real call records. Preview built from the vendor's documented record format; we mark it supported once a customer's records pass our checks. On request listed, and built when a customer asks — meanwhile files can be imported.
Avaya
| Phone system | Status | Ways to connect |
|---|---|---|
| IP Office IP Office 500 V2, Server Edition, IP Office Select | Supported | Call records over TCP — the PBX connects to Telyzer Through the Telyzer Relay on your network Import exported files |
| Aura Communication Manager Communication Manager 6.x–10.x | Supported | CDR link over TCP — CM connects to Telyzer Survivable CDR files over SFTP — the relay collects them Import exported files |
| Communication Server 1000 (Nortel) CS1000, Meridian | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Cisco
| Phone system | Status | Ways to connect |
|---|---|---|
| Unified Communications Manager Unified CM, Business Edition 6000/7000 | Supported | CDR files — the relay is CUCM's billing server (SFTP) CDR files from your SFTP server — the relay collects them Import exported files |
| Webex Calling Webex Calling (cloud) | On request | Cloud phone system: connects through its own sign-in and API. Coming in a later release; contact support to be told when it is ready. |
Panasonic
| Phone system | Status | Ways to connect |
|---|---|---|
| KX-NS / NSX / TDE / NCP / TDA KX-NS1000, KX-NSX1000/2000, KX-TDE, KX-NCP, KX-TDA | Supported | LAN SMDR — Telyzer signs in to the PBX (through the relay in the cloud) Import exported files |
3CX
| Phone system | Status | Ways to connect |
|---|---|---|
| 3CX Phone System 3CX v16, v18, v20 | Supported | Call records over TCP — the PBX connects to Telyzer Through the Telyzer Relay on your network Import exported files |
Grandstream
| Phone system | Status | Ways to connect |
|---|---|---|
| UCM IP PBX UCM6300, UCM6300A, UCM6200, UCM6510 | Preview | CDR Real-time Output over HTTPS — the UCM posts each record CDR API — Telyzer asks the UCM for new records (with history) CDR Real-time Output over TCP — the UCM connects to Telyzer Through the Telyzer Relay on your network |
Yeastar
| Phone system | Status | Ways to connect |
|---|---|---|
| P-Series PBX System P520, P550, P560, P570, software edition | Preview | Webhook — the PBX posts each finished call to Telyzer (HTTPS) WebSocket events — Telyzer stays connected to the PBX (with history) CDR API — Telyzer asks the PBX for new records every minute |
| P-Series Cloud Edition P-Series Cloud Edition (hosted by Yeastar or a partner) | Preview | Webhook — the PBX posts each finished call to Telyzer (HTTPS) WebSocket events — Telyzer stays connected to the PBX (with history) CDR API — Telyzer asks the PBX for new records every minute |
| S-Series VoIP PBX S50, S100, S300, S412 Plus, S-Series software | Preview | API events — Telyzer signs in and the PBX sends each record Through the Telyzer Relay on your network |
| Cloud PBX Yeastar Cloud PBX (earlier cloud service) | Preview | API events — Telyzer signs in and the PBX sends each record |
Mitel
| Phone system | Status | Ways to connect |
|---|---|---|
| MiVoice Business 3300 ICP, MiVoice Business Virtual, MiVoice Business ISS / EX | Preview | SMDR over TCP (Telyzer connects to port 1752) |
| MiVoice Office 250 Mitel 5000, Inter-Tel Axxess | Preview | SMDR socket (Telyzer connects to port 4000) |
| MX-ONE MX-ONE 7.x, MD110 | Preview | Call information logging over TCP (MX-ONE connects to Telyzer) |
| MiVoice Connect (ShoreTel) MiVoice Connect (ShoreTel) | On request | Call records are read from its CDR database; ask us to enable it. |
Alcatel-Lucent
| Phone system | Status | Ways to connect |
|---|---|---|
| OmniPCX Enterprise OXE Purple, OmniPCX Enterprise R12+ | Preview | Real-time accounting tickets over Ethernet (port 2533) Ticket files (OmniVista 8770 or /usr4/account) |
| OmniPCX Office / OXO Connect OmniPCX Office RCE, OXO Connect, OXO Connect Evolution | Preview | Metering tickets (IP or V24) |
Unify (Siemens)
| Phone system | Status | Ways to connect |
|---|---|---|
| OpenScape Business / HiPath 3000 OpenScape Business X1–X8, OpenScape Business S, HiPath 3000 | Preview | Call charges, LAN-TCP-Client (the PBX connects to Telyzer) |
| OpenScape 4000 / HiPath 4000 OpenScape 4000 V8–V11, HiPath 4000 | Preview | CDR files from the Collecting Agent (SFTP) |
| OpenScape Voice OpenScape Voice V9–V11 | Preview | Billing files (.BF) by SFTP |
NEC
| Phone system | Status | Ways to connect |
|---|---|---|
| SV9100 / SV8100 (UNIVERGE) SV9100, SV8100, SL2100, SL1100 | Preview | SMDR over LAN (Telyzer connects to the port set in 10-20) |
| SV9500 / SV9300 / SV8500 SV9500 / SV9300 / SV8500 | On request | NEC's NEAX-family SMDR (CM08): send us a sample and the SMDR LAN interface specification. |
Ericsson-LG
| Phone system | Status | Ways to connect |
|---|---|---|
| iPECS eMG80, eMG800, UCP, iPECS-MG, LIK | Preview | On-line SMDR over TCP |
Matrix
| Phone system | Status | Ways to connect |
|---|---|---|
| ETERNITY / SARVAM ETERNITY GE/ME/PE/LE/NE, SARVAM UCS | Preview | SMDR Online over Ethernet (the PBX sends to Telyzer) |
Samsung
| Phone system | Status | Ways to connect |
|---|---|---|
| OfficeServ OfficeServ 7030, 7100, 7200, 7400 | Preview | SMDR over LAN (Telyzer connects to port 5100) |
Sangoma / open source
| Phone system | Status | Ways to connect |
|---|---|---|
| FreePBX / Asterisk FreePBX, PBXact, Asterisk, Issabel, Zycoo, VitalPBX | Preview | CDR database (Telyzer reads new rows) AMI Cdr events (port 5038) Master.csv file |
Microsoft
| Phone system | Status | Ways to connect |
|---|---|---|
| Teams Phone Teams Phone (Microsoft 365) | On request | Cloud phone system: connects through its own sign-in and API. Coming in a later release; contact support to be told when it is ready. |
Zoom
| Phone system | Status | Ways to connect |
|---|---|---|
| Zoom Phone Zoom Phone | On request | Cloud phone system: connects through its own sign-in and API. Coming in a later release; contact support to be told when it is ready. |
RingCentral
| Phone system | Status | Ways to connect |
|---|---|---|
| RingCentral MVP RingCentral | On request | Cloud phone system: connects through its own sign-in and API. Coming in a later release; contact support to be told when it is ready. |
Vonage
| Phone system | Status | Ways to connect |
|---|---|---|
| Vonage Business Communications Vonage | On request | Cloud phone system: connects through its own sign-in and API. Coming in a later release; contact support to be told when it is ready. |
Huawei
| Phone system | Status | Ways to connect |
|---|---|---|
| eSpace / legacy PBX Huawei U1900, eSpace | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Toshiba
| Phone system | Status | Ways to connect |
|---|---|---|
| Strata CIX / IPedge Strata CIX, IPedge | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Siemens
| Phone system | Status | Ways to connect |
|---|---|---|
| HiPath / HiCom (legacy) HiPath 4000, HiCom 150 | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Wildix
| Phone system | Status | Ways to connect |
|---|---|---|
| Wildix PBX Wildix | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Innovaphone
| Phone system | Status | Ways to connect |
|---|---|---|
| Innovaphone PBX IP0011, IP811, myApps | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Fortinet
| Phone system | Status | Ways to connect |
|---|---|---|
| FortiVoice FortiVoice | On request | Listed, and built when a customer asks. Contact support with a few sample records; meanwhile you can import exported files. |
Yealink
| Phone system | Status | Ways to connect |
|---|---|---|
| Yealink phones (not a PBX) T-series, W-series, MeetingBar | Note | Yealink makes phones, not the phone system. Choose the PBX your Yealink phones register to (for example 3CX, Yeastar or Grandstream UCM). |
Other phone systems
| Phone system | Status | Ways to connect |
|---|---|---|
| Another phone system Any PBX that prints call records | On request | Call records over TCP — we store them and add your format Import exported files |