Open Reports to see the standard reports. Each one shows How this is calculated, and all use the same filters: date range, site, direction, outcome, extension, number and after hours. Times are each site's local time.
The reports
| Report | What it shows |
|---|---|
| Executive summary | Headline volumes, answer rate and talk time. |
| Daily traffic | Calls per day by direction and outcome. |
| Traffic by hour | When calls happen during the day. |
| Extension activity | Answered, missed and outgoing calls per extension. |
| Unanswered calls & follow-up | Missed inbound calls and whether anyone followed up (called back, or the caller retried). |
| Top external numbers | The numbers you talk to most. |
| Destinations & countries | Outgoing calls by number type and country. |
| Site comparison | Each branch side by side. |
| Estimated call cost | Charge-back by extension from your tariff. |
| After-hours activity | Calls outside each site's working hours. |
| Service level by department | How fast each department answers, against its target. |
| Repeat & first-time callers | Who keeps calling, and who called for the first time. |
| Trunk & line usage | Busiest lines, peak simultaneous calls and how many channels you need. |
| Account codes | Calls and cost per account code entered on the phone. |
| Data completeness | Records received per phone system per day, errors and quiet spells. |
Call explorer lists every conversation, with transfers folded into one call; open a call to see each segment and the original PBX record.
Your own reports
Build a report opens the report builder: group calls by one or two dimensions, pick up to ten measures, and save. Saved reports sit alongside the standard ones and can be exported, scheduled and read over the API like any other. The report builder is part of the Business and Enterprise plans, and available during the trial.
Exporting
Export offers PDF report, Excel workbook and CSV (data). Exports use the filters on screen, in English or Arabic. On screen, long reports show the first rows only; export to Excel or CSV for everything.
- PDF and Excel carry your logo, colours and footer from Branding & email.
- CSV is UTF-8 with a byte-order mark, so Excel shows Arabic correctly.
Scheduled reports
Open Scheduled reports → New schedule and choose:
| Field | Options |
|---|---|
| Frequency | Every day, every week (on a weekday), every month (on a day of the month), or quarterly (on a day in January, April, July and October), at the time you choose. |
| Covers | Previous day, previous 7 days, previous week, previous month, month to date, previous quarter or quarter to date. |
| Attachments | PDF, Excel and/or CSV. |
| Language | English or Arabic. |
| Recipients | Email addresses, separated by commas. |
Schedules run in your organization's timezone. You can Pause, Resume or Send now, and each schedule shows its next and last run with the result: Sent, Failed or Skipped.
Bursting: each department or site gets its own slice
With Send separately per department or site, the recipients above get the whole report, and each person you list under a department or site gets only that department's or site's calls. Slices are worked out when the report runs, using departments as they are at that moment. Create departments under Extensions & departments.
Attachments or secure links
| Send files as | How it works |
|---|---|
| Email attachments | Files travel with the email, up to 7 MB in total. |
| Secure download links | Each file gets a private link that works for 7 days. Larger reports fit, and nothing sensitive sits in mailboxes. |
Under Recipients & report links you can also require a sign-in for links, so only signed-in members of your organization can open them. Use it for sensitive reports.
Who receives reports
- Allowed recipient domains (for example
company.com) limits where reports and alerts can go. Left empty, any address is allowed. - Members of your organization, and colleagues on your allowed domains, receive reports straight away.
- Anyone else first gets one confirmation email and receives nothing until they agree.
- Every report and alert email goes to one recipient at a time, with a personal unsubscribe link (one-click in Gmail and Outlook). Unsubscribing stops only your organization's reports and alerts; account emails such as sign-in, password and invoices are not affected.
- Addresses that bounce stop receiving mail. Recipients & report links shows each address as Waiting for confirmation, Confirmed, Unsubscribed or Bounced.
- Emails come from Telyzer's reports address, or from your own domain once you connect it under Branding & email → Send from your own domain.